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Product Warranty Policy

Libernest Technologies Pvt. Ltd. — Effective Date: Oct 05, 2025

This Warranty Policy applies to the Homecloud product manufactured and sold by Libernest Technologies Pvt. Ltd. (hereinafter referred to as ‘Libernest Technologies’ or ‘we’). This policy outlines the terms and conditions under which warranty service will be provided.

1. Limited Hardware Warranty

Libernest Technologies Pvt. Ltd. warrants to the original purchaser that your Homecloud hardware product will be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of original retail purchase.

During the warranty period, if a hardware defect arises in the Homecloud product and you follow the instructions for returning the product, we will, at our option, either:

  • Repair the hardware defect using new or refurbished parts.
  • Replace the product with a new or refurbished functional equivalent.
  • Refund the original purchase price paid.

This warranty is non-transferable and applies only to the original purchaser. Proof of purchase is required for all warranty claims.

2. Recommended Operating Environment

For optimal performance and to maintain warranty validity, your Homecloud device should be operated within the following environmental specifications:

  • Operating temperature: 0°C to 40°C.
  • Ventilation: Keep ventilated, do not cover.
  • Power input: Use only the supplied official power supply adapter.

3. Exclusions from Warranty Coverage

This Warranty does not cover:

  • Damage caused by accident, abuse, misuse, flood, fire, earthquake, or external causes.
  • Damage caused by operating the product outside the permitted or intended uses described.
  • Damage caused by service performed by anyone who is not an authorized representative of Libernest Technologies.
  • A product or part that has been modified to alter functionality or capability without written permission.
  • Cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports.

4. Limitations & Disclaimers

4.1. Data Loss and Recovery

We are not liable for data loss, corrupted databases, or recovery costs. We strongly recommend making regular backups of your Homecloud data onto a connected USB storage device.

4.2. Software Disclaimer

We do not warrant that the operation of the Homecloud product will be uninterrupted or error-free. This Warranty specifically excludes issues arising from the open-source software packages (Raspberry Pi OS, OpenMediaVault, Immich, Vaultwarden, Jellyfin, Joplin, Paperless-ngx) which are maintained by their respective external developer communities.

4.3. Intended Use

Homecloud is a consumer-class product. It is not designed or certified for life support machines, military installations, or other mission-critical environments where component failure could result in injury or death.

5. How to Obtain Warranty Service

To obtain warranty service, please contact Libernest Technologies customer support at support@homecloud.cloud. You will be required to provide your purchase receipt details and order number.